Case Study - Reliability agents for incident response and uptime
Autonomous reliability agents that monitor systems, detect degradation, recommend safe actions, and produce post-incident learning with guardrails.
- Client
- Large-scale platform team (anonymized)
- Year
- Service
- Reliability engineering, Agent systems, Observability
Overview
At platform scale, uptime is a product feature. Teams need faster detection, better correlation across signals, and safer recovery steps—without turning agents into unbounded automation.
We shipped reliability agents that operate alongside engineers: monitoring health continuously, detecting early signs of failure, recommending safe corrective actions, and producing post-incident analysis.
What we did
- Observability integration
- Incident triage workflows
- Guardrailed automation
- Post-incident analysis
- Runbooks and evaluation
Incidents became faster to detect and easier to reason about, with safe recommendations and a clear audit trail for each action.
- Incident detection
- Faster
- Triage and recovery
- Faster
- On-call load
- Lower
- Actions and recommendations
- Auditable